Customer Success Enablement (CSE) unlocks revenue by empowering customer success teams to help customers achieve their desired outcomes.
CS-Enablement = Revenue Squared
Enablement provides customer success teams with the tools, support, and training to build deep relationships with customers, understand their needs, and proactively deliver solutions that help them succeed.
Goals and Short Term Objectives Worksheet
SMART Goals
Open Ended Questions
Job Search Strategies
Release date Feb 2024
Release date Feb 2024
Release date Feb 2024
Available now
Hey there, CSMs! This page is for you, with (free) tips, tricks, and best practices to help you manage, scale, retain & expand your customers.
These are all real-world examples of the training and enablement I've used, so I know they work. This is not a comprehensive guide, just some helpful resources. Operational Effectiveness is the name of the game in CS Land, so seek out resources and processes that make your work intuitive. I hope you find something here that is useful and makes your day-to-day easier.
Moving from reactive to proactive is a lot of little steps in the right direction; anything you can do to give yourself more time to build relationships and better understand your customer's needs and challenges will pay off exponentially.
A wealth of amazing CSM certifications, training, and CS consultant companies exist; please let me know if you'd like a referral or recommendation by submitting the contact form.
CS is constantly evolving, so I challenge you to be a lifelong learner so that you can evolve, too!
